Shipping & Returns
If your order is in stock, we will process the charges to your credit card and it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. You will know exactly where your product is at all times. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com. Expected delivery timeframe once an order has shipped is 3-5 business days.
We offer FREE shipping on all our products!
However, very large and heavy items that require a truck dock for delivery will have an additional fee if shipping to a residential address or if no truck dock is available.
If you order a large product that requires a freight carrier (not UPS, FedEx), there will be an additional fee for delivery if you do not have a truck dock available. If you are a residential address, you must select the appropriate option at checkout. Not doing so will result in your shipment being returned, having to schedule another delivery date, and paying a re-delivery fee.
Inspect for Damages Upon Arrival
This is very important! You will have to inspect the package for any damage when it arrives. If the carton is crushed don't sign the delivery slip! The delivery slip is a legal document, and when you sign it you are stating that the product was delivered in mint condition. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf. PLease also note the damage on the Bill of Lading prior to signing it and have the driver initial next to the noted damage.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.